Difference between revisions of "Troubleshooting"

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== Installation ==
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{{DISPLAYTITLE:<span style="position: absolute; clip: rect(1px 1px 1px 1px); clip: rect(1px, 1px, 1px, 1px);">{{FULLPAGENAME}}</span>}}
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<big>'''<big><center>Troubleshooting</center></big>'''</big>
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[[File:Foxtroubleshooting.png | center | 150px]]
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<big><center><span style="color:#FF8C00">Having trouble with HandiFox? Don't worry, you are in the right place.<br>
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This page covers common problems and how to fix them quickly so you can get back to running your business..</span></center></big>
  
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== QuickBooks Permission Errors ==
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<table style="width: 100%; max-width: 1300px; padding: 5px; margin: 0 auto;">
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[[File:QBpermerror.PNG | left | 500px]]<br>
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<td style="vertical-align: top; width: 33%;">
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It is strongly recommended logging into QuickBooks as "Admin" or a user that has Admin-like permissions. If you encounter a warning displaying Failed to get .... Insufficient permission level to perform this action, it means the user currently logged-in user lacks some of the minimum permissions required by QuickBooks to access data necessary for the proper functioning of HandiFox.
 
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Fixing this issue requires the Admin to grant read or full permissions to any user who logs in to QuickBooks on the computer on which HandiFox is installed. Granting new permissions can be done via ''Company →  Users → Set  Up Users and Roles...'' Below is a summary of the minimum permissions a QuickBooks user should have to ensure the proper functioning of HandiFox.<br>
 
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=== List of Permissions ===
 
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{|class="wikitable" style="border-style: solid; border-width: 10px 10px 10px 10px; display: inline-table";  
 
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|-
 
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!  Area !! Activities !! Access Level
 
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|- style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" | '''ACCOUNTING'''
 
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|-
 
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| scope="row" colspan="2" style="text-align:right;" | General Journal ||  style="text-align:center;" | VIEW
 
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|-style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" |'''BANKING'''
 
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|-
 
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| scope="row" colspan="2" style="text-align:right;" | Checks || style="text-align:center;" | VIEW
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Credit card charges  || style="text-align:center;" | VIEW
 
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|- style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" | '''CENTERS'''
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Customer center || style="text-align:center;" | FULL
 
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|  scope="row" colspan="2" style="text-align:right;" | Vendor center || style="text-align:center;" | FULL
 
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|- style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" |'''CUSTOMERS & RECEIVABLES'''
 
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| scope="row" colspan="2" style="text-align:right;" | Credit card refunds || style="text-align:center;" | VIEW
 
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|  scope="row" colspan="2" style="text-align:right;" | Credit Memos || style="text-align:center;" | FULL
 
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|  scope="row" colspan="2" style="text-align:right;" | Invoices || style="text-align:center;" | FULL
 
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|  scope="row" colspan="2" style="text-align:right;" | Receive Payments || style="text-align:center;" | FULL
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Sales Orders || style="text-align:center;" | FULL
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Sales Receipts || style="text-align:center;" | FULL
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Statement Charges || style="text-align:center;" | VIEW
 
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|}
 
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{|class="wikitable" style="border-style: solid; border-width: 10px 10px 10px 10px; display: inline-table";
 
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!  Area !! Activities !! Access Level
 
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|- style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" |'''LISTS'''
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Chart of Accounts || style="text-align:center;" | VIEW (without balances)
 
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|  scope="row" colspan="2" style="text-align:right;" | Customer & Vendor Profile:
 
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* Sales Rep List
 
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* Terms List
 
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*VIEW
 
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*VIEW
 
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|-
 
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|  scope="row" colspan="2" style="text-align:right;" | Inventory Site List || style="text-align:center;" | FULL
 
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|  scope="row" colspan="2" style="text-align:right;" | Item List || style="text-align:center;" | FULL
 
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| scope="row" colspan="2" style="text-align:right;" | Other Names List  || style="text-align:center;" | VIEW
 
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|  scope="row" colspan="2" style="text-align:right;" | Price Level List || style="text-align:center;" | VIEW
 
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|  scope="row" colspan="2" style="text-align:right;" | Price Rule List  || style="text-align:center;" | VIEW
 
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|- style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" |'''SALES TAX'''
 
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|  scope="row" colspan="2" style="text-align:right;" | Sales Tax Code List || style="text-align:center;" | VIEW
 
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|- style="font-style: italic; color: green; text-align:left;"
 
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| scope="row" colspan="3" | '''VENDORS & PAYABLES'''
 
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|-
 
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| scope="row" colspan="2" style="text-align:right;" | Adjust Quantity on Hand || style="text-align:center;" | FULL
 
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| scope="row" colspan="2" style="text-align:right;" | Build Assemblies || style="text-align:center;" | FULL
 
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|-
 
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| scope="row" colspan="2" style="text-align:right;" | Enter Bills || style="text-align:center;" | VIEW
 
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|-
 
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| scope="row" colspan="2" style="text-align:right;" | Item Receipts || style="text-align:center;" | FULL
 
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| scope="row" colspan="2" style="text-align:right;" | Purchase Orders || style="text-align:center;" | FULL
 
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| scope="row" colspan="2" style="text-align:right;" | Transfer Inventory || style="text-align:center;" | FULL
 
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|}
 
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== Handheld Synchronization ==
 
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== Scanning ==
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{{TitledBlockTroubleshooting | '''[[Installation]]''' |
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}}
  
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=== Zebra Scanners ===
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{{TitledBlockTroubleshooting | '''[[QuickBoooks Connection and QuickBooks Synchronization]]''' |
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==== Scanner not finding/locating items after reinstalling, updating or clearing the mobile app's data ====
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*[[QuickBoooks_Connection_and_QuickBooks_Synchronization#Restore_the_Connection_Between_HandiFox_and_QuickBooks | Restore the Connection Between HandiFox and QuickBooks]]
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[[File:Dw14.jpg | right | 250px]]
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*[[QuickBoooks_Connection_and_QuickBooks_Synchronization#QuickBooks_Permission_Errors| QuickBooks Permission Errors]]
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''"I reinstalled/updated the mobile application or cleared the mobile application's data, and now the scanner won't locate or pick any items up"''<br>
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*[[QuickBoooks_Connection_and_QuickBooks_Synchronization#HandiFox_cannot_find_my_company_file_after_renaming_or_moving_it._How_do_I_fix_this.| Company File Not Found After Renaming or Moving]]
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</td>
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<td style="vertical-align: top; width: 33%;">
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{{TitledBlockTroubleshooting | '''[[Handheld Synchronization]]''' |
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*[[Handheld_Synchronization#Issues_Assigning_a_Device_to_a_Site_After_Reinstalling.2C_Updating.2C_or_Clearing_App_Data |Device Assignment After Reinstalling, Updating, or Clearing App Data]]}}
  
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Assuming you didn't delete your [[Setting_Up_and_Configuring_Scanner#Creating_a_DataWedge_Profile_.28for_Zebra_Devices.29|HandiFox DataWedge Profile]], all you need to do is "re-enable" your DataWedge profile.<br>
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{{TitledBlockTroubleshooting | '''[[Scanning and Barcoding]]''' |
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*[[Scanning_and_Barcoding#Zebra_Handheld_Android_Devices_with_Built-in_Barcode_Scanners | Zebra Handheld Android Scanners]]
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**[[Scanning_and_Barcoding#The_scanner_does_not_find_or_pick_items_after_reinstalling_or_updating_the_HandiFox_mobile_app.2C_or_after_clearing_app_data. | The scanner does not find or pick items after reinstalling or updating the HandiFox mobile app, or after clearing app data]]
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**[[Scanning_and_Barcoding#Known_problems_that_may_arise_when_testing_if_your_scanner_works_in_HandiFox | Known Scanner Issues]]
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*[[Scanning_and_Barcoding#Bluetooth_Scanners | Bluetooth Scanners]]
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**[[Scanning_and_Barcoding#Barcodes_are_not_being_picked_and_are_typed_into_text_fields_instead | Barcodes are not being picked and are typed into text fields instead]]
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**[[Scanning_and_Barcoding#Known_problems_that_may_arise_when_testing_if_your_scanner_works_in_HandiFox_2 | Known Scanner Issues]]  
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}}
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</td>
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<td style="vertical-align: top; width: 33%;">
  
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Simply go to '''''Admin → Settings → Select scanner''''', Make sure it says '''DataWedge''' in the input field to the left of the '''Scan Bluetooth''' button, Tap '''''Save'''''.
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{{TitledBlockTroubleshooting | '''[[Miscellaneous Issues]]''' |
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[[Setting_Up_and_Configuring_Scanner#Testing_Scanner|Test]] you scanner again.
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}}
  
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</td>
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</table>
 
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'''Didn’t find what you were looking for? Still need help? [mailto:support@handifox.com Contact Support] or give us a call at 1-877-942-6343 ext. 2'''
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==== Known problems that may arise when testing if your scanner works in HandiFox ====
 
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{| class="wikitable"
 
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|-style="font-style: italic; color: orange; text-align:center; border-style: solid; border-width: 2px 2px 2px 2px;
 
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| '''Problem'''|| '''Tips'''
 
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| The scanner doesn't recognize the barcode at all (doesn't beep).
 
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|| The barcode label could be damaged or poorly printed, so it is not readable. Try another one. Also see the next problem.
 
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| The scanner fails to recognize all or a large part of your product labels.
 
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|| Perhaps the correct decoder for your label type is not active. Go back to the profile in DataWedge, find the '''Barcode Input''' section and tap on Decoders. Enable more decoders (perhaps all of them, just in case).
 
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| The scanner beeps when reading a barcode, but nothing happens in HandiFox (literally nothing at all).
 
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|| Double-check the settings of your [[Setting_Up_and_Configuring_Scanner#Creating_a_DataWedge_Profile_.28for_Zebra_Devices.29|HandiFox profile in DataWedge]], '''especially''' the '''Intent Action Name''' {{Info | '''Intent Action Name:''' <big>'''''com.motorolasolutions.emdk.handifox.recvr'''''</big> (no spaces at the beginning or in between characters!)}}. [[File:Dw12.jpg | 250px]]
 
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| After scanning an item, its product code gets entered in the search field in HandiFox.
 
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|| Go back to the HandiFox profile in DataWedge and make sure '''Keystroke Output''' is '''''disabled'''''. <br>
 
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[[File:Dw9.jpg | 250px]]
 
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| When scanning labels, HandiFox always gives the '''''"Cannot find scanned item"''''' message for all your products.
 
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|| You need to assign correct barcodes to your products in HandiFox. Click [[Barcoding#Assigning_Barcodes|here]] to learn about assigning barcodes in HandiFox
 
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{{Gototop}}<br>
 
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== Miscellaneous ==
 
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===Issues assigning device after reinstalling, updating or clearing data up===
 
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[[File:Assigndevice.gif | center | 250px]]
 
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If you're unable to assign your handheld device after reinstalling or updating the handheld mobile application or clearing its data up and, the synchronization loops, prompting you to assign it to a site/location, you need to assign it to a specific site in HandiFox's Integrated Module. In QuickBooks, go to ''File → HandiFox  → Handheld Device Manager'', mark the checkbox on the left of the device to which you want to assign a site/location and,  click on '''Change Site''' to assign the device to a specific site/location.
 
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[[File:Notassign.png | 400px | left]]<br><br>
 
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{{Warning | If the device's not highlighted in red and displays the name of site under the column '''Site''' and, you want to assign/changing it to a different site, the following warning will pop-up  and, you'll need to reinstall the application or clear its data if you proceed with the operation (confirm) in order to continue synchronizing data.<br>
 
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[[File:Changesitepopup.PNG | 250px ]]<br>
 
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[[File:Reinstallchangesite.PNG |300px ]]<br>
 
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We recommend switching sites directly from the handheld device on the '''Synchronization''' screen to avoid having to reinstall the application or clear its data and, losing any unsynchronized data. Click [[Managing_Handheld_Devices#Switching_Sites.2FLocations_on_the_Handheld_Device|here]] to know more about Switching Sites. }}
 
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Latest revision as of 18:41, 28 August 2025

Troubleshooting
Foxtroubleshooting.png
Having trouble with HandiFox? Don't worry, you are in the right place.
This page covers common problems and how to fix them quickly so you can get back to running your business..


Didn’t find what you were looking for? Still need help? Contact Support or give us a call at 1-877-942-6343 ext. 2

Retrieved from "https://help.handifox.com/index.php?title=Troubleshooting&oldid=1825"