Handheld Synchronization

This page provides information and troubleshooting steps for resolving handheld synchronization issues in HandiFox.

Issues Assigning a Device to a Site After Reinstalling, Updating, or Clearing App Data

Select Site Looping

If you're unable to assign your handheld device after reinstalling or updating the handheld mobile application or clearing its data up and, the synchronization loops, prompting you to assign it to a site/location, you need to assign it to a specific site in HandiFox's Integrated Module. In QuickBooks, go to File → HandiFox → Handheld Device Manager, mark the checkbox on the left of the device to which you want to assign a site/location and, click on Change Site to assign the device to a specific site/location.

If the device's not highlighted in red and displays the name of site under the column Site and, you want to assign/changing it to a different site, the following warning will pop-up and, you'll need to reinstall the application or clear its data if you proceed with the operation (confirm) in order to continue synchronizing data. See pics bellow

We recommend switching sites directly from the handheld device on the Synchronization screen to avoid having to reinstall the application or clear its data and, losing any unsynchronized data. Click here to know more about Switching Sites.

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